At Teescrat, we want you to be satisfied with your purchase. If you need to return an item, we gladly accept returns for both defective and non-defective products under the following conditions.
1. Conditions for Returns
To qualify for a return, the item must meet the following criteria:
- Product Condition: The items must be unused. Items that have been opened, worn, washed, or altered in any way will not be accepted.
- Return Window: Return requests must be made within 7 days of receiving your order. Requests submitted after this period will not be eligible.
- Proof of Purchase: A valid order confirmation or receipt must be provided.
2. How to Request a Return
If you need to return an item, follow these steps:
- Contact Our Support Team:
- Email us at support@teescrat.com with your order number, the product(s) you’d like to return, and the reason for the return.
- If the product is defective, please include photos clearly showing the issue.
- Receive Return Instructions:
- Once your return request is approved, we will provide you with the return shipping address.
- Ship the Item Back:
- Securely pack the product in its original condition and packaging.
- The customer is responsible for return shipping costs, as we do not provide prepaid return labels.
- We recommend using a trackable shipping service, as Teescrat is not responsible for lost or damaged returns.
- Processing Your Return:
- Once we receive and inspect your return, we will notify you by email.
- If approved, your refund will be processed within 7 days of receiving the returned product.
3. Refund Process
- Refunds will be issued to the original payment method used during purchase.
- Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
- Return shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
- No restocking fees will be charged.
4. Exchanges
We do not offer direct exchanges at this time. If you need a different size, color, or product, we recommend returning your original item and placing a new order.
5. Additional Information
- Damaged or Incorrect Items: If you receive an incorrect or damaged product, please contact us immediately. We will provide a replacement or refund at no extra cost.
- Delayed Refunds: If you have not received your refund after the processing period, check with your payment provider. If the issue persists, contact us for further assistance.
For any questions, please reach out to our customer support team at support@teescrat.com.